Most of our software is backed by our 30 Days Money Back Guarantee. If you are not satisfied with your purchase, we will gladly issue a full refund. To submit your refund request, submit a ticket with the order details within 30 days of your purchase. Please include your order number and tell us why you are requesting a refund. We take customer feedback very seriously and use it to constantly improve our products and quality of service. Refund requests are generally processed within 10 days. Refunds are not being provided for services provided in full such as:
Important Note: Refund orders are processed at the sole discretion of our company. pySolution shall, in its sole discretion, determine whether all requirements for the refund request have been satisfied and may terminate or modify the 30 days money back guarantee program on a prospective basis at any time. The act of submitting a refund request does not ensure that a refund will be issued.
If you're having any problems configuring or using our software, please contact us and take advantage of our friendly, experienced technical support. Our support team will install the software for you on your server and help you with configuration and customization. Our support team is always ready to answer any questions you may have about pySolution software.
If you have problems getting any pySolution software to work, we will be happy to provide a full refund within 30 days since the purchase. After 30 days, no refunds will be given.
Refund requests can be submitted through a support ticket. You should accompany your request with detailed and grounded reasons why you apply for a refund.
Please make sure your request does not contradict our Refund Policy.
Once we get your request, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund.
Before a refund is granted, you must allow us to try and help solve any problem you have by opening a ticket in our support desk.
Please give it 24-48 hours for our Support Team to get back to you on your support requests (read details of our support policy).
Refunds will not be granted if you simply decide not to use the purchased software. We stand behind our software products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our products with some third-party software. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 5 working days since your request has been approved.
If you haven’t received a refund after being notified, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@pysolution.com.
